What's included in a standard clean?+
A standard clean covers all bedrooms, bathrooms, kitchen surfaces, living and dining areas, interior windows, vacuuming and mopping, light dusting, and trash removal. All supplies are provided — you don't need to prepare anything.
Do I need to be home during the visit?+
No. Many clients provide a door code or leave a key with us. Your professional arrives, completes the clean, and you'll receive a completion message when done. You just come home to a clean house.
Are your cleaners background checked?+
Yes — every Tidwell professional completes a full criminal background check through a certified third-party provider before joining our network. Results are available on request and are one of the five steps in our vetting process.
What if I'm not happy with my clean?+
If your Tidwell visit doesn't meet your standard, we return within 24 hours and make it right — at no additional charge. No questions, no back-and-forth. Reply to your post-visit message or call us directly.
Can I request the same cleaner every time?+
Yes. We encourage it. Recurring clients can request the same professional for every visit. Familiarity with your home and preferences makes every subsequent visit better. Just let us know at booking.
Do you bring your own supplies?+
Yes — all cleaning products, equipment, and supplies are provided by your Tidwell professional. If you prefer specific products (fragrance-free, etc.), let us know in your booking notes and we'll accommodate where possible.
How is pricing calculated?+
Pricing is based on home size, number of bedrooms and bathrooms, service type, and any add-ons selected. Your exact quote is confirmed before booking — no surprises, no hidden fees. Starting prices are listed on our Services page.
How far in advance do I need to book?+
We recommend booking at least 2–3 days in advance to secure your preferred time. Same-week availability varies by season. For move-in/move-out or deep cleans, 5–7 days' notice is preferred due to the extended service time required.